SIZES
I can't choose a size
Fill in the contact form and ask your question and we try to help you as soon as possible.
Stock
The shirt I liked is no longer on the site
Kwestievanlef produces limited numbers of exclusive t-shirts. This means that when its sold out....its sold out. Although we do occasionaly do reprints, this is quite rare and is also kind of the idea behind Kwestievanlef. Limited numbers, many designs, suited for individual expression.
Product Care
Optimum care
Make sure you treat your cotton with lots of love, and it will love you back. Try and washing it with the print on the inside and if you can, do a cold wash when you wash it for the first time. And dont forget, some of our shirts are 100% cotton, so some shrinkage is to be expected.Always wash your clothing at 30 degrees. Never put your clothing in a dry cleaner. When you don't do the following things, we can't garantee the quality.
Delivery
I entered the wrong address
No worries, just let us know before its shipped so we can send it to the right place. We don't want your neighbours walking around in your Kwestievanlef do we?
How long does it take to get my order?
This should be fairly quickly, probably around 3-5 working days. ( Netherlands ) , rest of the Europe within 5-7 working days. Rest of the world 5 - 15 working days.
Do you deliver on the weekend?
Afraid not. We are dependent on either postal systems or courier services and they often times don't work on the weekends. In the Netherlands TNT delivers on saturdays.
Do you deliver on holidays?
Same as with the weekends.
I want to exchange my product
The actual shirt sizes differ from what's on the site.
We do our utmost to ensure that the t-shirts / sweaters are all measured individually and entered into the system. If we did make a mistake however, just let us know and we can either exchange your shirt. You can exchange your clothing within 7 working days. Otherwise you are too late. Send it back and email us the right size and we will send you a new one when the other product has been send back.
I got the wrong shirt sent to me.
Just send it back and we'll send you the right one straight away. Email us the problem and we will fix it as soon as possible. You can exchange your clothing within 7 working days.Otherwise you are too late.
I forgot to look at the sizes and now it doesn't fit.
In this case we ask that you let us know as soon as possible. You can email us about the problem. We will send you a new product, but you will have to pay the resending of the product yourself. You can exchange your clothing within 7 working days. Otherwise you are too late.
Nothing wrong with it..just don't like it
In this case you can exchange it. Or get your money back. It's that simple. If you fast wanna have the good product delivered, email us in the contactform. And we will tell you what to do. You can exchange your clothing within 7 working days. Otherwise you are too late.
The quality is below my expectations
We will exchange it. Email us for further steps. You can exchange your clothing within 7 working days. Otherwise you are too late.
Payment
The money has been sent to our account, but I didn't get the conformation email.
It can take a while before the payment has been processed at the bank. It can take a couple of days. Be patient.
What payment forms does Kwestievanlef accept?
IDeal / Mastercard / Visa ( Paypal / Meastro / American Express will be added soon )
What if something goes wrong?
I was ordering, but the order is interrupted. Now my order is gone.
Just reorder and email us about the problem ( contactform )
Kwestievanlef messed up my order
We will fix the problem. It's that simple.
Still got questions? Mail us: info@kwestievanlef.nl
